FAQ

Q: Are you a manufacturer or trading company?

A: We are the largest stone machine manufacturer in northern China.And we can provide one-stop shopping service.

Q: Can I become a distributor?

A: Yes, we have special discount for distributor.

Q: What is your competitiveness ?

A: We are the biggest stone machine manufacturer in northern China. And we can provide one-stop shopping service.Our machine has good price with best quality.  Each machine has its long lifetime, high production capacity and accuracy. Also, we could appoint our engineer to come overseas to help the customer if machine got problem.

Q: When you ship my order ?

A: For the normal machines we have standard models in stock,so we can ship it as soon as we receive your payment.
If  we do not have it in stock ,normally  it takes 15-20days to produce after receiving deposit, but it can be negotiated if customers need urgently.  

Q: How about the quality guarantee period ?

A: one year !

Q: What language does your machine have ?

A: All the machines have both Chinese and English language ,some machines also have Russian, Saudi, Polish, Korean, etc.We can make the language according to your require.If you can help to check the translation ,it will be much better.

Q: How can you guarantee the production quality ?

A: We have strictly quality control system in our production process. All products must be double checked during every manufacturing process. Requirement of customers and quality of products will be full guaranteed.We will send you the machine testing videos before shipping the machine.

Q: After I bought the machines , how I can install and operate it ?

A: We strongly suggest customer to ask our engineer to come to help you to install the machines and teach your operator how to operate and maintain it .

Q: If I don't want your engineers ,how can I install and operate the machine by myself ?