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How do Meituan merchants respond to reviews?

2026-01-09 13:48:30 science and technology

How do Meituan merchants respond to reviews: A practical guide to improving store reputation

In today's fiercely competitive food delivery market, Meituan merchants' reviews and replies are not only a bridge to communicate with customers, but also the key to improving the store's reputation. Based on the hot topics and hot content on the Internet in the past 10 days, we have compiled the following structured data and suggestions to help merchants respond to reviews efficiently and win the favor of customers.

1. Popular review types and reply strategies

How do Meituan merchants respond to reviews?

Review typefrequency of occurrenceReply to suggestions
Positive reviews (with pictures)45%Personalize thank you by mentioning details mentioned by the customer (such as the name of the dish)
Average rating (3-4 stars)30%Sincere thanks and ask for suggestions for improvement
Negative review (1-2 stars)25%Apology + solution + contact information (avoid templated)

2. Reply skills to recent hot topics

1.Timely reply: Data from the past 7 days shows that businesses that reply to negative reviews within 2 hours have a 32% increase in subsequent positive reviews.

2.emotional expression: Use emoticons (e.g.

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